Terms and Conditions

Effective date: January 7, 2020

The Terms and Conditions set out below, our Privacy Policy and Code of Conduct together constitute the legal agreement between you and Senzo HQ Limited relating to the provision of training courses.

Acceptance of booking and invoicing

Senzo HQ Limited has the right to not accept a booking.

If a booking is made using the Senzo HQ Limited website, you will receive an automatic email confirming we have received your booking, including an invoice for your payment. All bookings are subject to availability.

If for any reason Senzo is not able to fulfil your online booking, any course fees will be reimbursed, and Senzo's liability will be limited to the value of the course fees paid.

Course fee and payment

The fee to attend a course must be paid in full before the booking is confirmed.

Senzo HQ Limited has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.

Cancellations

The customer must advise Senzo HQ Limited of a cancellation in writing to hello@senzo.io.

If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.

If a customer cancels a booking 14 calendar days or more before the date of the course, 100% of the course fee will be refunded.

If a customer cancels a booking less than 14 calendar days before the date of the course,100% of the course fee will be payable.

Transfers

If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge.

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.

If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.

Cancelled courses

Senzo HQ Limited has the right to cancel a course presentation after acceptance of nominations. In this event Senzo HQ Limited will reimburse in full any course fees paid and Senzo HQ Limited’s liability will be limited to the value of the course fees paid.

Any personal data supplied by the customer can be processed by Senzo HQ Limited on the legal bases and for the purposes set out in the Privacy Policy, which is freely available here: https://homeschool.dev/privacy